Terms & Conditions
Used Sales Terms and Conditions
1. Definitions and Interpretation
1.1 In these terms unless the context requires otherwise:-
a. "Accessory" means an extra or accessory detailed in the Order;
b. "Allowance" means the amount specified on the Order as allowed by the Seller against a Part Exchange Vehicle;
c. "Completion" means the completion of the transaction, comprising the Seller’s delivery of the Vehicle, and the Purchaser delivering the Part Exchange Vehicle in accordance with clauses 9.3 and 9.5;
d. "Contract" means the contract for the sale and purchase of the Vehicle;
e. "Encumbrance" includes (without limitation) any interest or equity of any person, any mortgage, pledge, lien, assignment, hypothecation, security interest, title retention or any other security obligation or any agreement or obligation to create any of the foregoing;
f. "Estimated Delivery Date" means the estimated delivery date (if any) specified on the Order;
g. "Manufacturer" means the manufacturer of the Vehicle;
h. "Order" means the order set out overleaf for the purchase of the Vehicle;
i. "Part Exchange Vehicle" means the used vehicle (if any) offered by the Purchaser in part exchange for the Vehicle, details of which appear on the Order under the heading "Part Exchange Vehicle" or similar;
j. "Purchase Price" means the price for the Vehicle (including, where applicable, Accessories, road fund licence, delivery, warranty, insurance, fuel, car tax and value-added tax) current at the date of the Order;
k. "Purchaser" means the person, firm or company placing the Order;
l. "Seller" means the seller named overleaf and includes its successors and assigns; and,
m. "Vehicle" means the motor vehicle and any parts, accessories and extras detailed in the Order (subject to clauses 5.4 and 5.5).
1.2 Headings are for convenience only and do not affect the construction of the Contract; the masculine shall include all genders and the singular shall include the plural; any reference to statutory provisions is a reference to such statutory provisions as amended or re-enacted from time to time.
1.3 These terms together with the terms set out on the Order are the only terms of the Contract. No variation to the Contract is effective unless agreed in writing by an authorised representative of the Seller.
2. Formation of Contract
2.1 The Order is the Purchaser’s offer to purchase the Vehicle upon these terms. The Contract is formed upon the Seller accepting that offer by an authorised representative of the Seller signing and dating the Order.
2.2 The Contract is personal to the Purchaser, who shall not assign the benefit of the Contract without the prior written consent of an authorised representative of the Seller.
3.1 Unless entitled to do so under clause 3.2, clause 4.5, clause 5.3 or clause 14, the Purchaser may not cancel the Contract without the prior written agreement of an authorised representative of the Seller. If the Purchaser seeks to cancel the Contract in any other manner, the Seller may (without prejudice to its other rights and remedies) retain from any deposit paid an amount equal to any costs and/or expenses incurred or likely to be incurred by the Seller in connection with the Vehicle, the Contract and/or the cancellation of the Contract. If the Purchaser cancels under clauses 3.2, 4.5, 5.3 or 14 the Seller shall return to the Purchaser any deposit paid and thereafter shall have no further liability to the Purchaser under the Contract.
3.2 If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations2013, the Purchaser may within 14 days of delivery cancel the Contract and require the Seller to refund the Purchase Price. In this instance, the Purchaser must keep the Vehicle in a reasonable condition and return the Vehicle or make it available for collection and pay the Sellers reasonable costs of collection and the difference, if any, between the value of the Vehicle when returned and the Purchase Price.
4.1 Unless otherwise specifically agreed in writing ‘delivery’ means the Seller making the Vehicle available at the Seller’s premises for collection by the Purchaser. Risk in the Vehicle shall pass on delivery.
4.2The Estimated Delivery Date is an estimate only. Time of delivery is not of the essence of the Contract. The Seller shall endeavour to deliver the Vehicle by the Estimated Delivery Date but shall not be liable for any loss, damage or delay occasioned by failure to deliver on the Estimated Delivery Date.
4.3 As soon as the Vehicle is ready for delivery, the Seller shall inform the Purchaser who shall then have seven (7) days in which to pay the Purchase Price (less the Allowance, if any) and take delivery of the Vehicle.
4.4 The Purchaser shall not be entitled to take delivery of the Vehicle unless the Purchase Price has been paid in full in cleared funds, and if he fails to pay, the Seller shall be entitled to treat the Contract as repudiated by the Purchaser. Until the Contract is so terminated the Seller may, at its option, either store the Vehicle itself or have it stored by third parties on such terms as the Seller in its absolute discretion thinks fit. The cost of storage and any additional transportation will be added to and form part of the Purchase Price. If the Seller treats the Contract as repudiated by the Purchaser, the Seller may (without prejudice to its other rights and remedies under the Contract) retain any deposit paid by the Purchaser and sell the Vehicle and retain the proceeds of the sale. Release of the Vehicle by the Seller to the Purchaser is not confirmation by the Seller that the Purchase Price has been paid in full.
4.5 If the Seller fails to deliver the Vehicle within thirty (30) days after the Estimated Delivery Date the Purchaser may give seven (7) days’ notice to the Seller requiring delivery. Failing such delivery, the Purchaser may cancel the Contract. If the Vehicle is a new vehicle, the Seller may at any time cancel the Contract if the Manufacturer ceases to make that type of vehicle.
5. Price and Price Variation
5.1 The Seller reserves the right to vary the Purchase Price by any amount attributable to a variation in the cost or rate of road fund licence, car tax or value-added tax between the date of the Order and the date of delivery and the Purchaser shall be bound to pay the price as so varied.
5.2 If before the date of delivery, a change occurs in the Manufacturer’s (or relevant concessionaire’s) price for the Vehicle or any Accessory, the Seller shall notify the Purchaser:-
a) if a price increase, of the amount of any such increase the Seller intends to pass on to the Purchaser by increasing the Purchase Price; or
b) if a price reduction, the amount by which the Seller intends to reduce the Purchase Price (or that no reduction is intended).
5.3 The Purchaser may cancel the Contract:-
a) within fourteen (14) days after the date of a notice under clause 5.2(a); or
b) within fourteen (14) days after the date of a notice under clause 5.2(b) if the amount by which the Seller intends to reduce the Purchase Price, as stated in such notice, is less than the amount of the reduction in the Manufacturer’s price.
5.4 If the Seller is unable to supply any Accessory (of whatever nature) the Seller may at its option either:-
a) substitute a reasonable equivalent; or
b) delete the Accessory from the Order and reduce the Purchase Price by an amount equal to the price of the Accessory in question.
5.5 The Seller’s inability to supply an Accessory shall not constitute a breach of contract or entitle the Purchaser to repudiate the Contract or reject the Vehicle.
6. Method of Payment
6.1 Unless otherwise agreed by the Seller (and in all cases other than a sale via a finance company pursuant to clause 8) the Purchaser shall pay the Purchase Price in cleared funds by bank transfer. Credit and debit card payments are not acceptable unless specifically agreed in writing signed by an authorised representative of the Seller and may incur additional charges.
6.2 The Seller accepts payment by cheque only if the Seller receives the cheque at least five (5) clear banking days before the date on which delivery of the Vehicle is intended to take place. Payment shall not be deemed to have been made until cleared funds are received at the Seller’s bank.
6.3 An agreement to accept payment on credit terms shall be effective only if in writing and signed by an authorised representative of the Seller. Any agreed credit period shall commence from date of delivery of the Vehicle and unless otherwise specified shall be seven (7) days.
6.4 The Seller reserves the right at any time prior to payment to request banker’s or any other references as to the Purchaser’s financial status. Failing receipt of satisfactory references the Seller may withdraw any agreement to receive payment otherwise than in cash on delivery.
6.5 Interest will be charged to the Purchaser on all amounts remaining outstanding and unpaid after the due date for payment and/or on all sums due by way of damages for breach of the Contract at the rate of 2% per annum above the base rate of Lloyds TSB Bank plc from time to time in force and shall be calculated and accrue on a day to day basis from the date on which payment fell due until payment in full has been received by the Seller (whether made before or after judgement has been obtained). If no specific date for payment is set out in the Contract and credit terms have not been agreed the due date for payment shall be deemed to be the earlier of:-
a) the date of delivery of the Vehicle; and,
b) the date which is ten (10) days after notice from the Seller to the Purchaser that the Vehicle is ready for delivery.
6.6 Normally, amounts received from the Purchaser shall be applied in payment of the oldest debt but the Seller may at any time in its absolute discretion appropriate any payment it receives to such outstanding debt as the Seller thinks fit, notwithstanding any purported appropriation to the contrary by the Purchaser.
7.1 Notwithstanding delivery, until the Seller has received, in cleared funds, from the Purchaser payment of all sums (whether by way of Purchase Price or otherwise) payable to the Seller, whether under the Contract or any other contract, both beneficial and legal title to the Vehicle remain in the Seller.
7.2 Whilst title in the Vehicle remains in the Seller, the Purchaser:-
a) shall be in possession of the Vehicle as bailee of the Seller and entitled to use the Vehicle (and ‘use’ includes use in the ordinary course of the Purchaser’s business, as notified to the Seller at the time of Order, of letting out vehicles on hire terms) until the occurrence of the first of the events or dates specified in clause 7.3;
b) shall keep the Vehicle safe and in good condition and insure it for its full replacement value against all usual risks and shall forthwith upon receipt account to the Seller for any proceeds of such insurance, without deduction;
c) shall not without the Seller’s prior written consent use the Vehicle for self-drive hire, hackney carriage or taxi work, racing or off-road or green laneing or any other form of use not reasonably considered as normal domestic use, but the Seller shall be deemed to have given consent to self-drive hire where the Contract is on credit terms under clause 6.3 and the Seller had actual notice at the time of receiving the Order that the Purchaser intended to let the Vehicle out on self-drive hire in the ordinary course of its business;
d) shall not create any Encumbrance over the Vehicle nor do anything inconsistent with the Seller’s title to the Vehicle;
e) irrevocably authorises the Seller’s representatives to enter any premises at which the Vehicle is situate for the purposes of inspecting the Vehicle and identifying it as the Seller’s property.
7.3 The Purchaser’s power of possession and use of the Vehicle shall terminate:-
a) on the date on which notice is given by the Seller under clause 7.4; and/or
b) if any of the following happens to the Purchaser:-
i) being an individual, he is unable to pay his debts within the meaning of Section 268 of the Insolvency Act 1986 or a petition is presented, or order made for his bankruptcy or an interim order is made or, in Scotland, he is declared notour bankrupt;
ii) being a company, it is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 or a petition is presented or a resolution proposed or passed for its winding up or dissolution or an application or order is made for the appointment of a liquidator or administrator or an encumbrancer takes possession of or a receiver is appointed over all or any part of its assets or undertaking;
iii) a distress, execution or other process is levied on his undertaking or any part of his assets and is not discharged within seven (7) days;
iv) he calls a meeting of or proposes or makes any arrangement or composition with all or any part of his creditors;
v) any event or process of like nature to those set out in paragraphs b (i) to (iv) above in any jurisdiction.
7.4 The Seller may by notice to the Purchaser revoke the Purchaser’s power of possession and use of the Vehicle:-
a) if the Seller has any doubt as to the ability or willingness of the Purchaser to pay to the Seller any sum on the due date; and/or,
b) if the Seller has reason to believe the Purchaser is in breach of any term of this or any other contract with the Seller.
7.5 Upon revocation or determination of the Purchaser’s power of possession and use of the Vehicle the Purchaser shall yield up the Vehicle in good condition to the Seller and (if so required by the Seller) at its own expense deliver the Vehicle to an address in the United Kingdom specified by the Seller and shall be deemed irrevocably to authorise the Seller to enter upon any of its premises with or without vehicles for the purposes of removing the Vehicle.
7.6 The repossession of the Vehicle by the Seller in accordance with this clause shall be without prejudice to all or any of the Seller’s rights or remedies against the Purchaser.
8. Finance Arrangements
8.1 The Purchaser may, after signing the Order, arrange for a finance company to fund the purchase of the Vehicle from the Seller for the Purchase Price. Where the Purchaser uses such a finance company, the identity of the Purchaser shall not change, and the Seller will invoice the Purchaser. The Purchaser may request that the Seller receives the Purchase Price, or part thereof, directly from the finance company and provide reasonable assistance to the Purchaser (without providing advice on any such financing) in their purchase of the Vehicle using funding the Purchaser has arranged.
9. Part Exchange Vehicle
9.1 The provisions of this clause 9 shall apply if the Purchaser has proffered a Part Exchange Vehicle. Where the Seller agrees to allow part of the Purchase Price to be discharged by the Purchaser’s delivering to the Seller the Part Exchange Vehicle, the Allowance is given and received and the Part Exchange Vehicle is delivered and accepted as part of the Contract (and not as a separate contract between the Purchaser and the Seller) on the conditions set out in clauses 9.2 to 9.7 (both inclusive).
9.2 The Purchaser passes to the Seller good title to the Part Exchange Vehicle either:-
a) free from Encumbrances; or
b) if there are Encumbrances on the Part Exchange Vehicle but all are capable of cash settlement by payment of an amount not exceeding the Allowance, instead of applying the whole of the Allowance towards payment of the Purchase Price, the Seller will apply the Allowance or part of it as applicable towards settlement of any obligations to third parties in respect of the Part Exchange Vehicle which are capable of cash settlement, payment to any such interested third parties to be made after the Seller has received the Part Exchange Vehicle and made delivery of the Vehicle to the Purchaser.
9.3 The Seller has had the opportunity to examine the Part Exchange Vehicle for the purpose of calculating the Allowance and such examination has taken place; and the condition of the Part Exchange Vehicle as delivered to the Seller before or at the time of delivery of the Vehicle to the Purchaser is substantially the same as that existing at the time of the Seller’s most recent examination (fair wear and tear excepted).
9.4 Risk in and title to the Part Exchange Vehicle shall pass to the Seller on delivery.
9.5 Without prejudice to clause 9.3 the Purchaser shall deliver the Part Exchange Vehicle to the Seller within seven (7) days of notice to the Purchaser that the Vehicle is ready for collection.
9.6 If Completion takes place on a date which is more than thirty (30) days after the date of the Order, except when the delay is a direct result of the Seller’s act or default, the Seller reserves the right to reduce the Allowance by an amount equal to 2.5% of the Valuation for each completed period of thirty (30) days between the date of the Order and Completion.
9.7 If any of clauses 9.2 to 9.6 (both inclusive) are not fulfilled the Seller shall be discharged from any obligation to purchase the Part Exchange Vehicle or to make the Allowance and the Purchaser shall discharge the Purchase Price in full in cash.
10. Used Vehicles
10.1 If the Vehicle is a used vehicle, the Vehicle is sold: -
a) subject to any defects which the Seller has drawn to the Purchaser’s attention prior to the Purchaser placing the Order; and,
b) subject to any defects which the Purchaser discovered or ought to have discovered upon examining the Vehicle prior to placing the Order (irrespective of whether the Purchaser has carried out such examination) and in that regard the Purchaser acknowledges that he has been afforded the opportunity to examine the Vehicle.
11. Warranty and Producer Details
11. If it is a new vehicle, the Vehicle is sold with the benefit of the Manufacturer’s warranty, the terms of which are specified in the service record and warranty booklet or other similar documentation issued from time to time by the Manufacturer, copies of which are available for inspection at the Seller’s premises. The benefit of such warranty is in addition to any statutorily implied warranty on the part of the Seller. Except where the Vehicle is delivered to the order of a finance company pursuant to clause 8, the Seller shall supply to the Purchaser a copy of the warranty terms on delivery of the Vehicle.
11.2 Unless otherwise specified by notice to the Purchaser, the producer of the Vehicle (for the purposes of Section 2 of the Consumer Protection Act 1987) is the Manufacturer.
12. Limits of Liability
12.1 The Vehicle is sold strictly on the condition that the Purchaser has inspected the Vehicle and has satisfied himself of its suitability for his purposes and of its satisfactory quality. The Purchaser acknowledges that specifications and details in any catalogue, and forecasts of performance, are approximate only, and that such specifications and details and forecasts and representations made by the Seller to the Purchaser do not form part of this Contract and in respect of such specifications, details, forecasts and representations the Seller shall be under no liability nor shall the Purchaser be entitled to any remedy under the provisions of the Misrepresentation Act 1967.
12.2 The Seller’s total liability for the aggregate claims of the Purchaser arising out of a single act or default of the Seller (whether due to the Seller’s negligence or otherwise) shall not exceed the Purchase Price.
12.3 Nothing in this Contract shall be construed as limiting or excluding any liability of the Seller which may not by law be excluded.
13.1 Without prejudice to any of its other rights and remedies the Seller shall be entitled (without penalty) to postpone delivery of the Vehicle and suspend performance of the Contract and may by notice in writing to the Purchaser terminate the Contract at any time:-
a) following the occurrence of any of the events specified in clause 7.3; and/or
b) if the Seller reasonably believes that the Purchaser is in breach in whole or in part of any warranty and/or representation made to the Seller including but not limited to that confirming that the Purchaser does not intend to resell the Vehicle for commercial purposes.
14. Force Majeure
14.1 The Seller shall not be liable to the Purchaser if unable to carry out any provision of the Contract for any reason beyond its control including (without limitation) Act of God, legislation, war, civil commotion, fire, flood, drought, failure of power supply, lock-out, strike, stoppage or other action by employees or third parties in contemplation or furtherance of any dispute or owing to the inability to procure parts or any vehicle required for the performance of the Contract. Failure to deliver the Vehicle by reason of any of the aforementioned contingencies shall entitle the Purchaser to cancel the Contract and the provisions of clause 3.1 shall apply.
15. Notices and General Provisions
15.1 No waiver of any of the Seller’s rights under the Contract shall be effective unless in writing signed by an authorised person on behalf of the Seller. A waiver shall apply only to the specific circumstances in which it is given and shall be without prejudice to the enforcement of the Seller’s rights in relation to different circumstances or the recurrence of similar circumstances.
15.2 Any notice under these terms and conditions shall be properly given if in writing and sent by first class post or facsimile to the address of the intended recipient as stated in the Contract or to such address as the Seller and the Purchaser from time to time notify to each other as their respective addresses for service and shall be deemed served, in the case of postal notice on the expiry of 48 hours from the time of posting, and in the case of facsimile upon completion of the transmission by the sender.
15.3 Each of these terms and conditions and each paragraph hereof shall be construed as separate conditions; should any provision be found to be invalid or unenforceable or an unreasonable restriction of the Seller’s liability then such provision shall apply with such modification as may be necessary to make it valid and effective.
15.4 A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, but this does not affect any remedy or right of a third party which exists or is available apart from that Act.
15.5 This contract is subject to the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
Reservation Terms and Conditions
In these terms, unless the context requires otherwise, the following definitions apply:-
a. "Appointment" means the appointment to view the Vehicle in accordance with Clause 7;
b. "Eco Cars UK" means the motor vehicle dealership;
c. "Customer" means an individual who wishes to inspect a Vehicle at Eco Cars UK Dealership or online at www.ecocarsuk.cuk.uk
d. "Reservation" means the process by which a Vehicle is reserved at a retail Customers request in accordance with these terms and conditions;
e. "Order Form" means the standard form used by Eco Cars UK;
f. "Purchase" means the entering into a contract by the completion and signing of an Order Form;
g. "Reservation Fee" means the sum payable by a customer in respect of a Vehicle;
h. "Vehicle" means the passenger car (being a car intended for the carriage of passengers) and light commercial vehicles (such as small vans and pick-up trucks and commercial vehicles) that a customer wishes to be reserve;
i. "Working Day" means any day except Saturday, Sunday or any bank or customary public or statutory holiday in England and Wales;
2. These are the terms and conditions that apply to the exclusion of all others (including any verbal statement or representation) in respect of the Reservation Fee.
3. Reservation is only available to Vehicles advertised on www.ecocarsuk.co.uk where the Vehicle is advertised with the Reservation Fee option.
4. A Reservation Fee can only be paid online at www.ecocarsuk.co.uk or by calling the telephone number listed in the vehicle advert.
5. To secure a Vehicle reservation, the Reservation Fee must be paid by debit or credit card in the name of the Customer. The Customer must also provide their:
b. full postal address;
c. telephone number;
d. email address;
e. chosen method of contact;
6. Once the Reservation Fee is confirmed as paid, Eco Cars UK will reserve the Vehicle at the Dealership for 7 days, unless extended under Clause 7;
7. Within 48 hours of the Reservation being confirmed as being paid, the Customer must make an Appointment to view the Vehicle. An Appointment shall be either of:
(a) attending the Dealership to view the Vehicle; or
(b) making an appointment to view the Vehicle at www.ecocarsuco.uk
8. Where a customer attends the Dealership and decides to Purchase the Vehicle by completing an Order Form, the Reservation Fee will be applied to the purchase price of that Vehicle as shown on the Order Form;
9. Where a customer attends an Appointment and notifies Eco Cars UK, on the day of the Appointment, that they do not want to Purchase the Vehicle, the Reservation Fee will be refunded by way of credit to the payment card used in accordance with Clause 5 within five Working Days.
10. Where a customer does not comply with the requirement of Clauses 7 or 9, the Reservation is forfeit and will not be refunded.
11. Customers may only make one Reservation at any one time.
12. The Reservation Fee is not a deposit and shall not constitute a contract for the sale or purchase of the Vehicle.
13. A person who is not a party to the terms herein shall not have any rights under or in connection with it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
14. These terms and conditions are governed by the laws of England and Wales.
15. The Parties submit to the exclusive jurisdiction of the English Courts.
16. Nothing in these terms and conditions will affect or limit the statutory rights of a consumer.
Home Delivery Terms and Conditions/Return Process
If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the customer may within 14 working days of delivery cancel the contract and require the seller to refund the purchase price. In this instance, the customer must keep the Goods in a reasonable condition and return the goods or make them available for collection, pay the company’s reasonable costs of collection, where the Vehicle odometer records more than 250 miles travelled from the odometer reading at delivery (as shown on the Invoice) the sum of £1 per mile over 250 miles, and the reasonable costs of any rectification works for damage caused to the Vehicle whilst in the Customers possession.
1 Delivery and Collection
1.1 Delivery of the Vehicle shall be deemed to have been made when the Company supplies to the Customer the Vehicle and the Vehicle invoice;
1.2 Delivery shall be made at a time and date agreed between the Company and the Customer within Dealership opening hours and specified in the Order Confirmation. Any dates quoted for delivery and collection for the Goods are approximate only and the company shall not be liable for any delay in Delivery of the Goods. Times for Delivery and Collection shall not be of the essence unless previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date.
1.3 If the Company fails to deliver the Goods for any reason other than any cause beyond the Company’s reasonable control or the Customer’s fault, the Company shall not be liable to the Customer, beyond reimbursement of the Purchase Price paid by the Customer as set out on the Vehicle invoice.
1.4 If the Customer fails to take Delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for Delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may:
1.4.1 store the Goods until actual Delivery and charge the Customer for the reasonable costs (including insurance) of storage; or
1.4.2 terminate the contract
Fair use policy
We need you to take really good care of your car whilst you’re deciding whether to keep it. Here's how:
- Drive it for no more than 250 miles. We’ll charge a flat rate of £1 per mile if you go over this limit. You have 14 days to return the car to us from the date of drop-off.
- Fulfil all your legal responsibilities as the owner of the car – including paying for all relevant taxes, insurance and any fines you may incur.
- Keep the car in the same condition as it was when you picked it up. We’ll need to charge for any additional cosmetic damage caused whilst the car is in your care.
- Return the car with all keys, books (like manuals and service books) and accessories (such as floor mats and SD cards) that were supplied with it.
How to return a car
Step 1: Contact the Dealership you purchased the vehicle from.
Step 2: One of our Sales team will give you a call to answer any questions and then if required, arrange for you to return the car within the next 14 days.
Step 3: Bring the car back along with everything it was supplied with when you collected it. If you had the car delivered to your home, contact the Dealership to arrange a collection. We’ll be unable to issue a refund if there’s something missing.
Step 4: Our team will check that you’ve stuck to our Fair Use Policy.
Step 5: We’ll issue a refund direct to your bank account within 14 days.
Due to our no-hassle process, we’ll even help you find your next car if you’re still looking – just let us know what didn’t work out with this one and we’ll make some suggestions of what might be a better fit for you.
I haven’t received my log book from the DVLA, can I still return the car?
Yes. Just send it to us via recorded mail or bring it to the Dealership once you have it. Because we can’t sell the car without the log book, we’ll reserve £99 from your refund until we receive it from you.
I part exchanged a car to pay for the car I’m returning, do I still get a full refund?
Absolutely – you’ll still get a full refund of the purchase price. Please be aware that we won’t be able to give you your part exchanged car back.
How long does it take to get a refund once I’ve returned a car?
When you return the car, we will do some quick checks and make sure that you’ve stuck to our Fair Use Policy. If it’s all done and dusted before 2pm, we’ll process the refund the same day. Otherwise the refund will be processed the next working day. Depending on who you bank with, it could take up to 5 working days for the funds to appear in your account.
I’m waiting for my refund and can’t see it in my account. What do I do?
First thing's first, please do double check with your bank. Sometimes large payments can be subject to extra security checks by your bank which might be causing the delay. If your bank can’t see the payment yet, get in touch with the Dealership where you returned the car and we’ll have a look into it for you.
I bought my car using finance obtained via Eco Cars UK, can I still return it?
Absolutely. We’ll simply refund the amount to your finance provider instead of your bank account and get it all settled for you.
I bought my car using finance obtained elsewhere, can I still return it?
Yes, we’ll just refund the purchase price of the car to your bank account as normal. You’ll need to arrange to settle the finance with your provider, so be sure to get in touch with them to let them know you’re returning the car as soon as possible. It’s always best to do this within the cooling off period for your finance.
Do I need to return the car with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches the dealership since we’ll need to run some checks before we can issue a refund. Don’t worry if the fuel level is lower than it was when you picked it up. For electric cars, please make sure there’s enough charge to get to the Dealership +10 miles.
What happens if I’ve caused damage to the car during the 14-day period?
We’ll need to charge you for the cost to repair the car. If the damage is extreme and we wouldn’t be able to sell the car (for example, because it’s been in a crash), we won’t be able to return it under the 14-day money back guarantee and you’ll need to claim on your insurance instead.
14 Day Money Back Guarantee
How it works
We’re confident in the quality of all our cars, however, if you decide it’s just not right for you, you can return it and get your money back within the first fourteen days. There’s no haggle and no hassle, there’s just a few things we ask:
- You haven’t done any more than 250 miles within the first seven days from taking collection
- You return it to the Dealership you originally purchased it from
- You fulfil all your legal responsibilities as the owner of the vehicle including taxes, insurance and paying any fines you incur whilst driving it
- You keep the vehicle in the same condition as it was when you picked it up. Fair wear and tear are expected, but we'll need to charge for any new damage caused whilst the vehicle is in your care
- You return the car with the V5C logbook document, all keys, books (such as manuals and service books) and accessories (like floor mats)
How to return a car
If you're not fully satisfied with your new car, here's how to return it:
- Contact the Dealership through our ‘contact us’ on our home page. We’ll need your details as well as the registration of the car you are looking to return and your availability to attend an appointment with us within the 14-day period.
- Attend your appointment to return the vehicle at the Dealership, making sure to bring back everything that was supplied to you with the car. You must bring your invoice and driving licence.
- One of our team will do an appraisal of the car with you. Should there be any deduction of the refund costs for any reasonable costs of rectification work needed, we’ll advise you there and then.
- Provided we have received the correct V5C (vehicle logbook), your refund will be processed by electronic bank transfer and will show within your account within 5 working days, depending on your bank.
What happens if I’ve lost or damaged something that was supplied with the car?
We’ll need to reduce the amount we refund you in line with the cost to us of replacing that item. How much we reduce your refund by depends on the item that’s gone missing or been damaged, along with the make & model of car. We’ll be able to clarify this during the vehicle appraisal.
I haven’t received my V5C log book from the DVLA, can I still return the vehicle?
We unfortunately cannot sell a vehicle without the log book, so a refund will only be available when we have received this, along with the vehicle. Please ensure you post it recorded mail or preferably bring it with you the same day you return the vehicle to store.
I part exchanged a vehicle to pay for the one I’m returning; do I still get a full refund?
Yes. We’ll refund the part exchange as part of the purchase price, unless works have been undertaken to prepare the part exchange for re-sale or we’ve settled any outstanding finance on the part exchange. In such circumstances, we’ll reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by us.
I had the car delivered to my home address - will you collect it back?
Yes, provided you chose a home delivery option when buying, we will collect it from your address. We will require photos to clearly show the condition to appraise the vehicle, our team will be able to explain this process to you when making a claim.
I had add-on insurance and protection products when I purchased the vehicle, will you refund these?
Yes. Any add-ons will also be refunded and cancelled, along with the vehicle itself.
Can I exchange the vehicle rather than get a refund?
You certainly can. We have plenty of cars to choose from and our associates will be happy to help you find something more suitable for you.
How long does it take to get a refund once I’ve returned a vehicle?
Provided all the necessary documents including the V5C have been returned, it could take up to five working days for the funds to appear in your account, depending on who you bank with.
I bought my vehicle on finance from Eco Cars UK (Yorkshire) LImited, can I still return it?
That's not a problem. We’ll simply contact our finance provider to ensure the agreement is cancelled for you.
Do I need to return the vehicle with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches the Dealership since we’ll need to run some checks before we can issue a refund. For electric cars, please make sure there’s enough charge to get to the Dealership +10 miles.
Can I take the car back to another Centre?
The car must be returned to the Dealership you originally purchased it from.
Terms and conditions (14 Day Returns)
Nothing in these terms and conditions will affect or limit the statutory rights of the Customer.
In these terms, unless the context requires otherwise, the following definitions apply:
1.1 Customer is the retail consumer purchaser of the Vehicle named on the Order form.
1.2 Day or Days means any day including a Saturday or Sunday or Bank Holiday.
1.3 Delivery shall mean the day on which the Customer takes physical possession of the Vehicle.
1.4 Price shall mean the price set out for the Vehicle on the invoice for the Vehicle.
1.5 Refund Period shall mean the period of seven Days the first Day being the day of Delivery and ending at 16.00 on the seventh Day.
1.6 Supplying Dealership means the motor vehicle dealership owned by Eco Cars UK (Yorkshire) Limited, from which the Customer purchased the Vehicle.
1.7 Vehicle is a used passenger car or van purchased from the Supplying Dealership.
2. Terms and Conditions
2.1 These are the terms and conditions that apply to the exclusion of all others (including any verbal statement or representation) in respect of the 14 Day Money Back Guarantee.
2.2 If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 14 days of Delivery cancel the contract and require the Dealership to refund the purchase Price subject to the terms and conditions set out here https://www.ecocarsuk.co.uk
2.3 To be eligible for the 14 Day Money Back Guarantee, the Vehicle must:
2.3.1 be returned to the Dealership within the Refund Period. For the purposes of this clause, the first day is the day the Customer takes Delivery of the Vehicle;
2.3.2 not have covered a distance of more than 250 miles during the Refund Period. For the purposes of this clause the miles covered shall be calculated from the odometer reading at the point of Delivery;
2.3.3 be returned to the Dealership with all keys, vehicle records and documents including the V5C;
2.3.4 have been insured for the entire period the Vehicle was in the Customers possession; and
2.3.5 be in the same condition as at Delivery, fair wear and tear excepted.
2.3.6 be free from any financial lien, charge or encumbrance save for any created via the Supplying Dealership at the point of sale to the Customer.
2.4 To claim under the 14 Day Money Back Guarantee, within the Refund Period the Customer must:
2.4.1 notify the Supplying Dealership by email to providing their name, address, and Vehicle registration number; and
2.4.2 make and attend an appointment to return the Vehicle to the Supplying Dealership.
2.5 Upon return to the Dealership, the Vehicle will be inspected and the condition report agreed with the Customer. The Dealership shall be entitled to deduct from the refund of the Price, the reasonable costs of rectification of any damage caused to the Vehicle whilst the Vehicle was in the possession of the Customer and that the Dealership reasonably believes are required to restore the Vehicle to the retail standards applicable to the Vehicle.
2.6 The Dealership shall refund the Price, less any sums required to settle any financial lien, charge or encumbrance or repair costs under Clause 2.5, to the Customer within seven days of the Customer returning the Vehicle and those items listed in Clause 2.3.3 to the Dealership. The refund shall be paid in £ pounds sterling via an electronic transfer to the Customers designated bank account or payment card from which the Price was paid. No repayment shall be made until the V5C has been returned to the Supplying Dealership if the V5C was not provided in accordance with clause 2.3.3.
2.7 Where part payment of the Price was made by way of part exchange vehicle, the Dealership shall return the part exchange vehicle as part of the refund of the Price unless works have been undertaken to the part exchange vehicle in preparation for its sale or the Dealer has settled any finance agreement applicable to that part exchange vehicle. In such circumstances, the Supplying Dealership shall reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by the Supplying Dealership.
2.8 A Customer, or any customer using the same address as the Customer, may only claim under this 14 Day Money Back Guarantee once in a 12-month period commencing with the first claim.
2.9 The 14 Day Money Back Guarantee is only available to retail consumers where the Price of the Vehicle is less than £50,000.
2.10 The 14 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement.
2.11 The 14 Day Money Back Guarantee is not available for Vehicles where a part exchange vehicle provided as part payment of the purchase Price of the Vehicle was subject to outstanding finance greater than the Supplying Dealerships valuation of that part exchange vehicle.
2.12 The Company reserves the right to vary the terms and conditions of 14 Day Money Back Guarantee at any time. In the event of any dispute as to the interpretation of these terms and conditions, the application of the same or otherwise, the decision of the Dealership shall be final.
2.13 Save for the Price, the Dealership shall not be liable for any claims, demands, damages, expenses or costs (including, without limitation, legal costs) incurred or made against it howsoever arising, whether directly or indirectly from the 14 Day Money Back Guarantee.
2.14 In the event of any conflict between these terms and conditions and those contained on the Order, the terms and conditions on the Order shall prevail.
2.15 A person who is not a party to the 14 Day Money Back Guarantee shall not have any rights under or in connection with it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
2.16 The 14 Day Money Back Guarantee is governed by the laws of England and Wales.
Sell Your Car Terms and Conditions
In these terms, unless the context requires otherwise, the following definitions apply:
a. The “Dealership” means the dealership owned by Eco Cars UK (Yorkshire) Limited.
b. “Vehicle” means the passenger car (being a car intended for the carriage of passengers excluding light commercial vehicles such as small vans and pick-up trucks, commercial vehicles and Trade Vehicles) that you have owned for a minimum of three months, has not been written off by an insurance company, is capable of being driven, and that you wish and are legally entitled to sell;
c. “Appraisal” means a true report of the condition and prior use history of the Vehicle recording all material information including (but not limited to):
- Any exterior or interior damage;
- Any mechanical issues;
- Whether it runs;
- Its mileage;
- Whether it has been used for private hire, driving tuition, police car;
- The date and country of first registration and whether it is an import;
- The service history;
- The number of previous owners;
- The MOT and how many months remain until it is next due for an MOT;
- Whether it has ever been an insurance write off of any category;
- The number of keys;
- Any personalised registration plate;
d. “Offer” has the meaning set out in clause 8.
e. “Trade Vehicle” means a motor vehicle of any kind normally used on public roads which is being offered for sale by a commercially operating motor dealer, group, business or person or which the Dealership reasonably believes is being offered for sale for commercial gain;
f. Competitor Dealer shall mean any franchised motor vehicle dealership or used car dealership owned by a franchised motor vehicle dealer group which is not owned by Eco Cars UK (Yorkshire) Limited which has physical sales premises within the Radius and is of a similar size to the Participating Dealer;
g. Radius means 20 miles from the Dealership;
You must make an appointment at the Dealership via https://www.ecocarsuk.co.uk
You must attend the appointment with the Vehicle and bring all paperwork relevant to the Vehicle including the V5C, proof of ownership, and evidence of any service history.
You must provide photographic proof of identity and proof of address being a utility bill or bank statement in each case being less than 3 months old at the date of your appointment.
The Vehicle must be subject to an Appraisal at the Participating Dealership, its condition recorded on an appraisal sheet and signed by you and us.
The Participating Dealership reserves the right to refuse to Offer to purchase a Vehicle that is a Trade Vehicle or where it reasonably believed that the customer has owned the Vehicle for less than three months at date of Appraisal.
If in the 7 days prior to your appointment at the Dealership, you have received a valuation, based on an Appraisal by a Competitor Dealer, the Price shall be a minimum of £50 more that the price offered by the Competitor Dealer. You must provide a copy of that Appraisal and the written quote of the Competitor Dealer. No other valuations shall be accepted by us and this offer is only available to consumers;
The Offer will be valid for seven days from the date of issue providing the Vehicle remains in materially the same condition as set out in the Appraisal.
If you accept the Offer, a purchase order will be raised which you must sign and the sum set out in the Offer paid to your nominated bank account by Bacs within three working days from later of the date that the purchase order is signed by you or we have received all documentation relating to the Vehicle that we reasonably require.
These terms and conditions are governed by the laws of England and Wales.
Nothing in these terms and conditions will affect or limit your statutory rights as a consumer